# Maxchat

> WhatsApp Business API and omnichannel customer-communication platform by PT Maxchat Inovasi Indonesia, an official Meta Business Partner serving Indonesian businesses.

Bilingual site: Indonesian pages are canonical; English equivalents exist under the /en/ path (e.g. https://maxchat.id/en/).

## Products

- [Omnichannel Platform](https://maxchat.id/solution/omnichannel/): Unified inbox to manage WhatsApp, Telegram, Instagram, and Facebook conversations from a single dashboard.
- [Pricing & Plans](https://maxchat.id/price/): Omnichannel plans (WhatsApp, Telegram, Instagram, Facebook) — Pro Rp 850.000/month, Business Rp 2.500.000/month, Enterprise/System Custom on request; all tiers include unlimited users on a fair-use basis. A separate WhatsApp-only plan is also available: Pro Rp 750.000/month. Official Meta WhatsApp conversation rates for Indonesia (IDR, per Meta's published platform pricing): Utility Rp 356, Authentication Rp 356 (Rp 1.940 for international authentication), Marketing Rp 586, Service Rp 0.
- [AI Chatbot](https://maxchat.id/solution/chatbot/): No-code AI chatbot builder for automated customer service across channels, with human-agent handoff.
- [Maxchat AI](https://maxchat.id/solution/ai/): Custom AI agents tailored to a business's knowledge base for instant, context-aware replies.
- [Ticketing System](https://maxchat.id/solution/ticketing/): Converts customer messages into trackable support tickets with status and assignment.
- [Broadcast Messaging](https://maxchat.id/solution/broadcast/): Bulk WhatsApp message campaigns using approved templates.
- [WhatsApp OTP](https://maxchat.id/solution/otp/): One-time-password delivery over WhatsApp for authentication flows.
- [Multiple Agent Management](https://maxchat.id/solution/multiple_agent/): Routes and distributes conversations across teams of agents.
- [Analytics & Reports](https://maxchat.id/solution/report/): Conversation, agent-performance, and CSAT reporting dashboards.
- [Lead Scoring](https://maxchat.id/solution/lead/): Scores and qualifies inbound chat leads for sales follow-up.

## Channels

- [WhatsApp](https://maxchat.id/omnichannel/whatsapp/): Official WhatsApp Business API integration (blue-tick / Verified Badge eligible) via a Meta Business Partner.
- [Telegram](https://maxchat.id/omnichannel/telegram/): Telegram business messaging within the shared inbox.
- [Instagram](https://maxchat.id/omnichannel/instagram/): Instagram DM management alongside other channels.
- [Facebook](https://maxchat.id/omnichannel/facebook/): Facebook Messenger integration in the unified inbox.

## Industries

- [Finance](https://maxchat.id/industry/finance/): Customer communication for banks and financial services (used by Bank Mandiri, Bank Jombang).
- [Healthcare](https://maxchat.id/industry/health/): Patient and service communication for hospitals and clinics.
- [Government](https://maxchat.id/industry/government/): Public-sector citizen communication (used by BPJS Ketenagakerjaan, Direktorat Jenderal Pajak).
- [Retail](https://maxchat.id/industry/retail/): Sales and support messaging for retail and e-commerce.
- [Education](https://maxchat.id/industry/education/): Student and admissions communication for institutions (used by Universitas Brawijaya).

## Resources

- [Blog](https://maxchat.id/blog/): Articles on WhatsApp Business API, omnichannel strategy, chatbot design, and cost efficiency in Indonesian.
- [WhatsApp API Cost Efficiency 2026](https://maxchat.id/blog/strategi-efisiensi-biaya-whatsapp-api-2026/): Strategies to reduce WhatsApp API marketing budget by managing conversation-category costs.
- [BSUID Migration Guide 2026](https://maxchat.id/blog/bsuid-whatsapp-business-2026/): Guide to migrating to WhatsApp Business Solution IDs and business-identity strategy.
- [Free Resources](https://maxchat.id/restore/): Downloadable templates and guides for customer communication.
- [Partners / Mitra](https://maxchat.id/mitra/): Reseller and partnership program information.

## Company

- [Client Roster](https://maxchat.id/our-clients/): Notable customers including BPJS Ketenagakerjaan, Direktorat Jenderal Pajak, Bank Mandiri, Prudential, and Universitas Brawijaya.
- [Contact](https://maxchat.id/contact-us/): Sales and support contact for PT Maxchat Inovasi Indonesia.

## Legal

- [Privacy Policy](https://maxchat.id/legal/privacy/): How Maxchat collects and processes personal and messaging data.
- [Terms & Conditions](https://maxchat.id/legal/tnc/): Terms of service for the Maxchat platform.

## Key Facts

- Legal entity: PT Maxchat Inovasi Indonesia
- Category: WhatsApp Business API (BSP) and omnichannel customer-communication SaaS
- Official Meta Business Partner for WhatsApp Business API
- On-site certifications/registrations: ISO 27001, PSE (Kominfo), LKPP e-Katalog
- Channels supported: WhatsApp, Telegram, Instagram, Facebook
- Notable clients: BPJS Ketenagakerjaan, Direktorat Jenderal Pajak, Bank Mandiri, Prudential, Universitas Brawijaya
- Offices: Jakarta (Indonesia Stock Exchange Tower 1, Level 3, Unit 304, Jl. Jend. Sudirman Kav. 52-53, Jakarta Selatan 12190) and Malang (Jl. Candi Sawentar E 209, Mojolangu, Lowokwaru, Malang 65141)

## Contact

- Website: https://maxchat.id
- Email: business@maxchat.id
- Phone: +62 812-3451-1449
- Instagram: https://instagram.com/maxchat.id
- LinkedIn: https://www.linkedin.com/company/maxchat
- Facebook: https://facebook.com/maxchat.id