Optimizing Communication in the Property & Real Estate Industry with WhatsApp Verified: An Innovative Solution by Maxchat

The Property & Real Estate industry is a rapidly growing sector with highly specific communication needs. However, businesses in this field often face communication challenges that can hinder growth and reduce customer satisfaction. Common issues include property listings that fail to reach or clearly inform potential buyers or tenants, difficulty in qualifying serious leads, and slow response times to buyer inquiries, which lead to missed opportunities and customer frustration.

To address these challenges, PT Maxchat Inovasi Indonesia serves as a trusted partner for WhatsApp Verified & API solutions. As a Meta Official Business Partner since 2020, Maxchat has been providing verified WhatsApp Business services across Indonesia. The company is officially registered, recognized, and certified, making it a reliable choice for enterprise-grade messaging solutions.

Why Verified WhatsApp Matters for Your Property & Real Estate Business

Using WhatsApp Verified through Maxchat offers key benefits that can greatly improve trust, lead management, and communication efficiency in your property business:

• Verified Badge (Blue Checkmark): Present a professional and trustworthy image with the official verification badge, which is especially important when communicating about high-value property investments.
• Branded Name Display: Display your business name directly in chat, not just a phone number, to reinforce brand credibility and help buyers identify your verified account.
• Unlimited Messaging and Broadcasts: Send unlimited messages and broadcasts to any number, allowing you to reach prospects with the latest property listings, special offers, or open house invitations at scale.
• Anti-Banned System: Avoid number blocking and maintain consistent communication as long as you comply with Meta’s Terms and Conditions.
• Automation and Interactivity: Maxchat enables AI chatbot automation to streamline lead responses and follow-ups. Messages can include interactive buttons and forms, fully customized to your sales process. Supported features include greeting messages, quick replies, and chat labels.
• API Integration: Integrate WhatsApp Verified with your existing CRM or booking systems through REST API, or customize Maxchat to meet your agency’s specific operational needs.

Innovative Maxchat Use Cases in the Property & Real Estate Sector

Maxchat is designed to support every stage of customer interaction, from initial inquiries to post-sale engagement, ensuring faster, smarter, and more effective communication. Below are practical scenarios of how it can be implemented:

1. Property Search and Discovery

• Provide tailored property listings based on user preferences such as location (e.g., South Jakarta, Bandung, Surabaya), property type (e.g., house, apartment, commercial), price range (e.g., IDR 500 million – 1 billion), and size (e.g., 50–100 m²).
• Send open house invitations and reminders.
• Broadcast new property launches and promotions, for example: “🌟 Special Offer! 🌟 Exclusive discounts and deals on newly listed properties! Don’t miss your chance to own your dream home today!”

2. Transaction and Purchase

• Facilitate buyer registration and mortgage consultation through WhatsApp. Example: “Welcome to Legacy Land! We’re here to help you find your dream property and guide you through mortgage options.” The chatbot can collect key details such as name, contact number, property type, and preferred location.
• Send installment and down payment reminders, for example: “🔔 Hello Mr. Andre! This is a reminder for your upcoming property payment. 💰 Amount Due: IDR 5,000,000 | Due Date: December 25, 2024.”
• Streamline digital document processing for property transactions.

3. Post-Sales Service

• Provide project progress updates on construction status.
• Offer property renovation and maintenance service requests.
• Enable homeowner-to-management communication for residential complexes.
• Facilitate warranty claim submissions, such as: “Welcome to Legacy Land! Please complete this form to submit your property repair warranty claim.”

4. Service Management

• Handle emergency reports (e.g., leaks or power outages).
• Send technician visit confirmations and real-time status updates on repairs (started, completed, or delayed).

5. Customer Engagement and Feedback

• Request reviews and ratings after property visits or services.
• Send maintenance reminders (e.g., AC servicing, plumbing).
• Offer additional services or partner promotions with exclusive discounts.

Platform Advantages, Data Security, and Maxchat Support

Maxchat delivers not only automation capabilities but also the performance, reliability, and data security required for high-value industries like property and real estate.

• Flexible Platform and High Performance:
• Built to handle high traffic loads and scalable through infrastructure upgrades.
• Supports customization, add-ons, system integrations, and full custom builds.
• Uses a microservices architecture and REST API communication, hosted in a secure private network.
• Developed under Agile methodology, ensuring all services are fully tested before going live.
• Data Security and ISO Compliance:
• Implements best practice security standards with end-to-end encryption and SSL across all services.
• Maxchat is ISO 27001 certified (Information Security Management System) and collaborates with Indonesia’s National Cyber and Crypto Agency (BSSN) for compliance with national regulations.
• All data is stored in a private network, secured by access management and token-based authentication, and backed up automatically.
• Regular Vulnerability Assessment and Penetration Testing (VAPT) ensures system integrity and threat mitigation.
• Comprehensive Support:
• Managed by a dedicated account manager and responsive support team via WhatsApp and call center.
• Provides 24/7 Omnichannel customer support for enterprise-level plans.

Flexible Subscription Plans and Competitive Pricing

Maxchat offers a range of Omnichannel plans (Pro, Business, Enterprise) with customizable features and transparent conversation-based pricing categorized by message type (Service, Marketing, Utility, Authentication).

The solution is also available on trusted marketplaces such as E-Katalog and MBIZ Market, offering flexible billing and contract options.

Maxchat additionally provides add-ons like agent management, chatbot responder, advanced chatbot, and AI Chatbot, along with value-added services such as onsite training and media publication. These packages offer excellent value at competitive prices without compromising service quality.

Transform Your Property & Real Estate Business with Smarter Communication Today

With Maxchat, your property business can overcome communication challenges, improve operational efficiency, and build stronger relationships with buyers and homeowners through a secure, verified, and intelligent WhatsApp platform. Maxchat is your trusted partner for driving communication innovation in the real estate industry.