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Manage Business Interactions with Flexible Omnichannel

Get a free account with a verified badge to support Chatbot AI for automated answers from various channels

We have been trusted by 1000+ industries & institutions

With Maxchat's WhatsApp API Gateway, you can make

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Broadcast Message

Special packages for broadcast needs according to your needs, without subscribing to a chat dashboard.

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WhatsApp API

Service to connect WhatsApp Verified with existing systems or applications using REST API and Webhook communication.

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Omnichannel

Services with a dashboard display can be used to manage various communication channels with one platform, and can be integrated with various other platforms

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Verification Badge

For initial business needs, starting the initial steps to gain customer trust with a blue tick

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OTP

Special service package for sending OTP, with a per message scheme, without the need for a monthly subscription

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Integration & Customization

Integrate into existing systems or customize the Maxchat platform to meet more specific needs

Service Product

Accelerate your business with the best WhatsApp API from Maxchat.

Pro

Layanan yang cocok digunakan untuk usaha kecil yang menginginkan WhatsApp nya terverifikasi.

Unlimited Pengguna (MAU/MUV)

Rp. 750.000 /bulan

Whatsapp Business Benefit
check-iconMasking Name
check-iconverified badge*
check-iconUnlimited pengguna
Multy Agent
check-icon5 agent
check-iconAgent division & supervisor
check-iconAuto assign agent
check-iconUnlimited backup conversation
check-iconQuick reply
Broadcast
check-iconKirim pesan teks, file & multimedia
check-iconPenjadwalan broadcast
check-iconReport detail broadcast
check-iconDownload hasil broadcast
check-iconBroadcast by group / by file upload
check-iconSelf-assign broadcasted contacts
Chatbot
check-iconCostumizable greetings
check-iconIntent-based responder
check-iconInteractive button
Chatbot
check-iconCostumizable greetings
check-iconIntent-based responder
check-iconInteractive button
Ticketing
check-iconAuto-create ticket
check-iconTicket resolve by agent
check-iconDetailed ticketing report
check-iconAuto-request customer feedback
Konfigurasi channel
check-iconWhatsapp
check-iconTelegram
Contact database manajemen
check-iconSimpan kontak pelanggan otomatis
check-iconpersonalisasi profil kontak
check-iconLabeling & grouping kontak sesuai kategori
check-iconImport & export contact
check-iconSpecific agent assignment
Manajemen report
check-iconReport performa agent
check-iconLaporan penggunaan pesan
check-iconActive customer report
check-iconAgent Log Activity
Integration
check-iconREST API support
check-icon1 Webhooks
Integration
check-icon1x Free Online Training
check-iconCustomer support 8/5++
check-iconTraining module & Documentation
check-iconWhatsapp group support

Business

Layanan yang cocok dipakai usaha level menengah dengan kebutuhan broadcast cukup banyak.

Unlimited Pengguna (MAU/MUV)

Rp. 2.000.000 /bulan

Whatsapp Business Benefit
check-iconMasking Name
check-iconverified badge*
check-icon1x Free TopUp Balance
check-iconUnlimited pengguna
Multy Agent
check-icon15 agent
check-iconAgent division & supervisor
check-iconAuto assign agent
check-iconAuto distribute agent by division
check-iconUnlimited backup conversation
check-iconQuick reply
Broadcast
check-iconKirim pesan teks, file & multimedia
check-iconPenjadwalan broadcast
check-iconReport detail broadcast
check-iconDownload hasil broadcast
check-iconBroadcast by group / by file upload
check-iconSelf-assign broadcasted contacts
Chatbot
check-iconCostumizable greetings
check-iconIntent-based responder
check-iconInteractive button
check-iconDelegate to agent & division
check-iconEasy ChatGPT Integration
Ticketing
check-iconAuto-create ticket
check-iconTicket resolve by agent
check-iconDetailed ticketing report
check-iconAuto-request customer feedback
Konfigurasi channel
check-iconWhatsapp
check-iconTelegram
check-iconFacebook
check-iconInstagram
check-iconTwitter/X
Contact database manajemen
check-iconSimpan kontak pelanggan otomatis
check-iconPersonalisasi profil kontak
check-iconLabeling & grouping kontak sesuai kategori
check-iconImport & export contact
check-iconSpecific agent assignment
Manajemen report
check-iconReport performa agent
check-iconCustomer satisfaction report
check-iconLaporan penggunaan pesan
check-iconActive customer report
check-iconAgent Log Activity
Integration
check-iconREST API support
check-icon5 Webhook
After Sales Support
check-icon1x Free Online Training
check-iconCustomer support 8/5++
check-iconTraining module & Documentation
check-iconWhatsapp group channel support

Enterprise

Layanan untuk bisnis skala besar dengan performa omnichannel yang lebih oke.

Unlimited Pengguna (MAU/MUV)

Special price

Whatsapp Business Benefit
check-iconMasking Name
check-iconverified badge*
check-icon1x Free TopUp Balance
check-iconUnlimited pengguna
Whatsapp Business Benefit
check-iconCustomize
check-iconAgent division & supervisor
check-iconAuto assign agent
check-iconAuto distribute agent by division
check-iconUnlimited backup conversation
check-iconQuick reply
Broadcast
check-iconKirim pesan teks, file & multimedia
check-iconPenjadwalan broadcast
check-iconReport detail broadcast
check-iconDownload hasil broadcast
check-iconBroadcast by group / by file upload
check-iconSelf-assign broadcasted contacts
Chatbot
check-iconCostumizable greetings
check-iconIntent-based responder
check-iconInteractive button
check-iconDelegate to agent & division
check-iconEasy ChatGPT Integration
check-iconCustomized AI w/ any LLM Engine
Ticketing
check-iconAuto-create ticket
check-iconTicket resolve by agent
check-iconDetailed ticketing report
check-iconAuto-request customer feedback
Konfigurasi channel
check-iconCustomizable
Konfigurasi channel
check-iconSimpan Kontak pelanggan otomatis
check-iconPersonalisasi profil kontak
check-iconLabeling & grouping kontak sesuai kategori
check-iconImport & export contact
check-iconSpecific agent assignment
Manajemen report
check-iconReport performa agent
check-iconCustomer satisfaction report
check-iconLaporan penggunaan pesan
check-iconActive customer report
check-iconAgent Log Activity
Integration
check-iconREST API support
check-iconCostumizeable Webhook
Integration
check-iconCostumizeable
check-iconCustomer support 24/7
check-iconTraining module & Documentation
check-iconWhatsapp group support

All Packages include

checkicon-1
Support After Sales
checkicon-2
Free Online Training
checkicon-3
Webhook & REST API

Conversation Top UP

Inbound Message
Service Conversation
Rp274   Rp0 / Conversation Session*

The first message is initiated by the customer to the Official WhatsApp. If there are any Conversations outside of the template (HSM) afterwards, then the following chats are free within 24 hours.

Outbound Message
Utility Conversation
Rp 294 / Conversation Session

Utility messages (notification) sent by Official Whatsapp to customers

Authentication Conversation
Rp 437 / Conversation Session

Authentication messages (OTP) sent by Official Whatsapp to customers

Marketing Conversation
Rp 596 / Conversation Session

Marketing messages sent by Official WhatsApp to customers

*Top up balance minimum amount of Rp 1,000,000 (one million rupiah)

*Prices follow Meta's policies and are subject to change at any time

*The displayed prices are for Indonesian numbers with country code +62

Use Case

feature-1

Multi Agent Customer Service & Support

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Customer Agent Allocation

feature-3

Aftersales Customer Satisfaction Survey

feature-4

Customer Support & Ticketing

feature-5

Marketing & Promotion through Personal Chat

feature-6

Notification Management

feature-7

Emergency Report and Notification

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Payment / Tuition Reminder

feature-9

Authentication and Verification Services

feature-10

Omnichannel - Social Media and Marketplace

feature-11

Chat Commerce (Order, Transaction & Tracking)

feature-12

Multiple WABA Number Monitoring

feature-13

Event Registration

feature-14

Online Appointment

feature-15

Rental Service Booking System

feature-16

Public Service Information Management

Why Choose Maxchat?

Keamanan Data & ISO icon

Keamanan Data & ISO

Menerapkan best practice security end-to-end encryption, standar ISO di semua layanan. Bisa diperkuat dengan layanan dedicated server / on premise, maupun secara legal dengan NDA.

Dedicated Support icon

Dedicated Support

Didukung dengan dedicated account manager, dan tim support yang handal dan responsif secara langsung melalui popup WhatsApp, dan call center, untuk mengatasi masalah teknis maupun non teknis.

Harga Kompetitif icon

Harga Kompetitif

Penawaran terbaik untuk mendukung keberlangsungan usaha, dengan paket dan harga relatif bersaing, tanpa mengorbankan kualitas layanan.

Kemudahan Langgananan icon

Kemudahan Langgananan

Tersedia di platform marketplace bisnis, seperti E-katalog dan MBIZ Market. Dengan metode pembayaran dan periode berlangganan yang fleksibel.

Platform Fleksibel icon

Platform Fleksibel

Platform aplikasi didesain untuk memenuhi kebutuhan user secara spesifik, dengan sistem add-ons, integrasi dengan sistem existing, maupun full custom.

High Performance icon

High Performance

Arsitektur platform didesain dari awal untuk menangani load tinggi, dan bisa ditingkatkan dengan upgrading infrastruktur.

FAQ

You can send audio, video, or document files using our service. We recommend a maximum file size of 1 MB.
There is no maximum limit on the number of messages that can be sent. However, please use the service responsibly. Misuse of the service may result in account suspension by WhatsApp.
For the basic package, the service can be used within 1x24 hours. For the pro package, it may take approximately 14-21 working days.
Yes, Maxchat API is an official WhatsApp API.
The basic package does not have the green checkmark verification. The pro package can have the green checkmark verification if approved by Meta. All policies regarding name masking and green checkmark verification are decided by WhatsApp/Meta.
Yes, you can use Endpoint API and Webhook.
Maxchat Omnichannel is integrated with Whatsapp Email, Telegram, Messenger, Instagram, Twitter, Tokped, Shopee
Yes, Maxchat does not have access to customer data due to NDA and end-to-end encryption system of WhatsApp.
Not all businesses can use the WhatsApp Business API. There are some industries that are not eligible for Official WhatsApp Business, some examples are (Gambling, Alcohol & Drugs). You can check whether your business is eligible or not by click here
There are several things you need to prepare for the WhatsApp Business API registration process, namely:
  1. Facebook Business Manager Account
  2. Business Legality Documents such as SIUP, TDP, NIB, etc.
  3. Telephone number and business name.
  4. Website, email and other business information.