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Manage Business Interactions with Flexible Omnichannel

Get a free account with a verified badge to support Chatbot AI for automated answers from various channels

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With Maxchat's WhatsApp API Gateway, you can make

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Broadcast Message

Special packages for broadcast needs according to your needs, without subscribing to a chat dashboard.

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WhatsApp API

Service to connect WhatsApp Verified with existing systems or applications using REST API and Webhook communication.

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Omnichannel

Services with a dashboard display can be used to manage various communication channels with one platform, and can be integrated with various other platforms

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Verification Badge

For initial business needs, starting the initial steps to gain customer trust with a blue tick

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OTP

Special service package for sending OTP, with a per message scheme, without the need for a monthly subscription

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Integration & Customization

Integrate into existing systems or customize the Maxchat platform to meet more specific needs

Service Product

Accelerate your business with the best WhatsApp API from Maxchat.

Pro

A service suitable for small businesses that want their WhatsApp to be verified.

Unlimited Users (MAU/MUV)

Rp. 750.000 /bulan

WhatsApp Business Benefits
check-iconMasking Name
check-iconVerified Badge*
check-iconUnlimited Users
Multi-Agent
check-icon5 Agents
check-iconAgent Division & Supervisor
check-iconAuto Assign Agent
check-iconUnlimited Backup Conversation
check-iconQuick Reply
Broadcast
check-iconSend Text Messages, Files & Multimedia
check-iconBroadcast Scheduling
check-iconDetailed Broadcast Reports
check-iconDownload Broadcast Results
check-iconBroadcast by Group / File Upload
check-iconSelf-Assign Broadcasted Contacts
Chatbot
check-iconCustomizable Greetings
check-iconIntent-Based Responder
check-iconInteractive Button
Ticketing
check-iconAuto-Create Ticket
check-iconTicket Resolve by Agent
check-iconDetailed Ticketing Report
check-iconAuto-Request Customer Feedback
Channel Configuration
check-iconWhatsApp
check-iconTelegram
Contact Database Management
check-iconAutomatically Save Customer Contacts
check-iconPersonalize Contact Profiles
check-iconLabeling & Grouping Contacts by Category
check-iconImport & Export Contacts
check-iconSpecific Agent Assignment
Report Management
check-iconAgent Performance Report
check-iconMessage Usage Report
check-iconActive Customer Report
check-iconAgent Log Activity
Integration
check-iconREST API Support
check-icon1 Webhook
After-Sales Support
check-icon1x Free Online Training
check-iconCustomer Support 8/5++
check-iconTraining Module & Documentation
check-iconWhatsApp Group Support

Business

A service suitable for medium-sized businesses with significant broadcast needs.

Unlimited Users (MAU/MUV)

Rp. 2.000.000 /bulan

WhatsApp Business Benefits
check-iconMasking Name
check-iconVerified Badge*
check-icon1x Free Top-Up Balance
check-iconUnlimited Users
Multi-Agent
check-icon15 Agents
check-iconAgent Division & Supervisor
check-iconAuto Assign Agent
check-iconAuto Distribute Agent by Division
check-iconUnlimited Backup Conversation
check-iconQuick Reply
Broadcast
check-iconSend Text Messages, Files & Multimedia
check-iconBroadcast Scheduling
check-iconDetailed Broadcast Reports
check-iconDownload Broadcast Results
check-iconBroadcast by Group / File Upload
check-iconSelf-Assign Broadcasted Contacts
Chatbot
check-iconCustomizable Greetings
check-iconIntent-Based Responder
check-iconInteractive Button
check-iconDelegate to Agent & Division
check-iconEasy ChatGPT Integration
Ticketing
check-iconAuto-Create Ticket
check-iconTicket Resolve by Agent
check-iconDetailed Ticketing Report
check-iconAuto-Request Customer Feedback
Channel Configuration
check-iconWhatsApp
check-iconTelegram
check-iconFacebook
check-iconInstagram
check-iconTwitter/X
Contact Database Management
check-iconAutomatically Save Customer Contacts
check-iconPersonalize Contact Profiles
check-iconLabeling & Grouping Contacts by Category
check-iconImport & Export Contacts
check-iconSpecific Agent Assignment
Report Management
check-iconAgent Performance Report
check-iconCustomer Satisfaction Report
check-iconMessage Usage Report
check-iconActive Customer Report
check-iconAgent Log Activity
Integration
check-iconREST API Support
check-icon5 Webhooks
After-Sales Support
check-icon1x Free Online Training
check-iconCustomer Support 8/5++
check-iconTraining Module & Documentation
check-iconWhatsApp Group Channel Support

Enterprise

A service for large-scale businesses with superior omnichannel performance.

Unlimited Users (MAU/MUV)

Special price

WhatsApp Business Benefits
check-iconMasking Name
check-iconVerified Badge*
check-icon1x Free Top-Up Balance
check-iconUnlimited Users
WhatsApp Business Benefits
check-iconCustomize
check-iconAgent Division & Supervisor
check-iconAuto Assign Agent
check-iconAuto Distribute Agent by Division
check-iconUnlimited Backup Conversation
check-iconQuick Reply
Broadcast
check-iconSend Text Messages, Files & Multimedia
check-iconBroadcast Scheduling
check-iconDetailed Broadcast Reports
check-iconDownload Broadcast Results
check-iconBroadcast by Group / File Upload
check-iconSelf-Assign Broadcasted Contacts
Chatbot
check-iconCustomizable Greetings
check-iconIntent-Based Responder
check-iconInteractive Button
check-iconDelegate to Agent & Division
check-iconEasy ChatGPT Integration
check-iconCustomized AI w/ any LLM Engine
Ticketing
check-iconAuto-Create Ticket
check-iconTicket Resolve by Agent
check-iconDetailed Ticketing Report
check-iconAuto-Request Customer Feedback
Channel Configuration
check-iconCustomizable
Contact Database Management
check-iconAutomatically Save Customer Contacts
check-iconPersonalize Contact Profiles
check-iconLabeling & Grouping Contacts by Category
check-iconImport & Export Contacts
check-iconSpecific Agent Assignment
Report Management
check-iconAgent Performance Report
check-iconCustomer Satisfaction Report
check-iconMessage Usage Report
check-iconActive Customer Report
check-iconAgent Log Activity
Integration
check-iconREST API Support
check-iconCustomizable Webhooks
After-Sales Support
check-iconCustomizable
check-iconCustomer Support 24/7
check-iconTraining Module & Documentation
check-iconWhatsApp Group Support

All Packages include

checkicon-1
Support After Sales
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Free Online Training
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Webhook & REST API

WhatsApp Business Message Pricing

Inbound Message
Service Conversation
Rp274   Rp0 / Conversation Session*

The first message is initiated by the customer to the Official WhatsApp. If there are any Conversations outside of the template (HSM) afterwards, then the following chats are free within 24 hours.

Outbound Message
Utility Conversation
Rp 365 / Conversation Session

Utility messages (notification) sent by Official Whatsapp to customers

Authentication Conversation
Rp 430 / Conversation Session

Authentication messages (OTP) sent by Official Whatsapp to customers

Marketing Conversation
Rp 600 / Conversation Session

Marketing messages sent by Official WhatsApp to customers

*Top up balance minimum amount of Rp 1,000,000 (one million rupiah)

*Prices follow Meta's policies and are subject to change at any time

*The displayed prices are for Indonesian numbers with country code +62

Use Case

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Multi Agent Customer Service & Support

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Customer Agent Allocation

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Aftersales Customer Satisfaction Survey

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Customer Support & Ticketing

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Marketing & Promotion through Personal Chat

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Notification Management

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Emergency Report and Notification

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Payment / Tuition Reminder

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Authentication and Verification Services

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Omnichannel - Social Media and Marketplace

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Chat Commerce (Order, Transaction & Tracking)

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Multiple WABA Number Monitoring

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Event Registration

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Online Appointment

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Rental Service Booking System

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Public Service Information Management

Why Choose Maxchat?

Data Security & ISO icon

Data Security & ISO

Implements best practice security with end-to-end encryption and ISO standards across all services. Can be strengthened with dedicated server/on-premise solutions or legally secured with an NDA.

Specialized Support icon

Specialized Support

Supported by a dedicated account manager and a reliable, responsive support team, accessible directly via WhatsApp pop-up and call center to resolve both technical and non-technical issues.

Competitive Price icon

Competitive Price

The best offers to support business continuity, with relatively competitive packages and pricing without compromising service quality.

Ease of Subscription icon

Ease of Subscription

Available on business marketplace platforms such as E-catalog and MBIZ Market, with flexible payment methods and subscription periods.

Flexible Platform icon

Flexible Platform

The application platform is designed to meet specific user needs, with add-on systems, integration with existing systems, or full customization.

High Performance icon

High Performance

The platform architecture is designed from the ground up to handle high loads and can be enhanced by upgrading infrastructure.

FAQ

You can send audio, video, or document files using our service. We recommend a maximum file size of 1 MB.
There is no maximum limit on the number of messages that can be sent. However, please use the service responsibly. Misuse of the service may result in account suspension by WhatsApp.
For the basic package, the service can be used within 1x24 hours. For the pro package, it may take approximately 14-21 working days.
Yes, Maxchat API is an official WhatsApp API.
The basic package does not have the green checkmark verification. The pro package can have the green checkmark verification if approved by Meta. All policies regarding name masking and green checkmark verification are decided by WhatsApp/Meta.
Yes, you can use Endpoint API and Webhook.
Maxchat Omnichannel is integrated with Whatsapp Email, Telegram, Messenger, Instagram, Twitter, Tokped, Shopee
Yes, Maxchat does not have access to customer data due to NDA and end-to-end encryption system of WhatsApp.
Not all businesses can use the WhatsApp Business API. There are some industries that are not eligible for Official WhatsApp Business, some examples are (Gambling, Alcohol & Drugs). You can check whether your business is eligible or not by click here
There are several things you need to prepare for the WhatsApp Business API registration process, namely:
  1. Facebook Business Manager Account
  2. Business Legality Documents such as SIUP, TDP, NIB, etc.
  3. Telephone number and business name.
  4. Website, email and other business information.