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Optimize
Services and Communication
with Advanced
Omnichannel Solutions.

Manage business messaging efficiently with process automation and AI for the best customer experience.

We have been trusted by 1000+ industries & institutions
Maxchat Features
Omnichannel

Omnichannel

  • Interact with prospects from various messaging applications and other communication platforms, whether website, ads, or public reviews.
  • No more hassle switching between messaging apps. All customer messages from various touchpoints are managed in one platform.
  • Respond instantly with AI-powered chatbots and responders.
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Omnichannel
Report

Report

  • Get comprehensive reports/complete picture about each customer, from purchase history, offers, to last interaction.
  • Monitor team performance in real-time such as conversation responses, and completion time trends, and much more.
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Report
Multiple Agent

Multiple Agent

  • Automatically route and distribute customer messages to the right agents.
  • Group agents based on department categories, manage customer contact access based on handling type and agent role.
  • Collaborate customer conversation sessions through task delegation based on department and agent specialization.
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Multiple Agent
CSAT

CSAT

  • Measure customer satisfaction with post-service surveys
  • Get business insights from feedback about your service quality
  • Automatically send according to handling status (ticketing)
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CSAT
Ticketing

Ticketing

  • Monitor customer conversations with agent team.
  • See status and handling time.
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Ticketing
Chatbot

Chatbot

  • Bring virtual assistants automatically into your business conversations
  • Operates 24/7 non stop
  • Instant answers with relevant replies.
  • Handle thousands of message volumes without obstacles.
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Chatbot
Maxchat AI

Maxchat AI

  • Generate contextual answers from product and service data sources
  • More natural and human-like automatic replies
  • Customize AI speaking style according to your branding and persona with multilingual support
  • Knowledge base that will continue to develop and learn from conversations
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Maxchat AI
Broadcast

Broadcast

  • Reach thousands of customers with one click.
  • Group customer contacts based on segments.
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Broadcast
OTP (One-Time-Password)

OTP (One-Time-Password)

  • Send one-time authentication codes to customers automatically.
  • Add extra security layer for customer register and login process.
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OTP (One-Time-Password)
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Integrate with Your Favorite Applications and Platforms

Prove the reliability and excellent service from Maxchat

Enhanced Security
Enhanced Security
ISO 27001 Certified Security, SSL Encryption, 2FA, Comprehensive Cloud Security and SSO.
24/7 Support
24/7 Support
24/7 support that is always active with non-stop network monitoring and expert service.
Unlimited database
Unlimited database
High volume usage capacity without worrying about system slowdown.
Business Needs Flexibility
Business Needs Flexibility
Highly flexible customization capabilities for your special business needs.
Why choose Maxchat as your omnichannel messaging platform?
Data Security & ISO
Data Security & ISO
Implementing end-to-end encryption security best practices, ISO standards in all services. Can be strengthened with dedicated server / on premise services, or legally with NDA.
Dedicated Support
Dedicated Support
Supported with dedicated account manager, and reliable and responsive support team directly through WhatsApp popup, and call center, to solve technical and non-technical problems.
Competitive Pricing
Competitive Pricing
Best offers to support business continuity, with relatively competitive packages and prices, without compromising service quality.
Easy Subscription
Easy Subscription
Available on business marketplace platforms, such as E-catalog and MBIZ Market. With flexible payment methods and subscription periods.
Flexible Platform
Flexible Platform
Application platform is designed to meet user needs specifically, with add-ons system, integration with existing systems, or full custom.
High Performance
High Performance
Platform architecture is designed from the start to handle high load, and can be upgraded by upgrading infrastructure.
Real Results from Maxchat Users Across Various Industries
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12x

12x

Lebih banyak percakapan terkelola dengan fitur Omnichannel

-45%

-45%

Waktu tanggapan lebih cepat dengan AI Assistant

+70%

+70%

Peningkatan efisiensi operasional berkat laporan otomatis

Direktorat Jenderal Pajak

Meningkatkan tingkat kepatuhan pajak terhadap tenggat pelaporan.

BPJS Ketenagakerjaan

Mengurangi antrean langsung dan mempercepat proses pendaftaran pasien BPJS.

Universitas Brawijaya

Memberikan akses cepat ke info akademik seperti jadwal kuliah, KRS, dan batas bayar UKT.

FAQ Illustration

FAQ

  • Yes, all types of files can be sent. We recommend maximum file size of 1 MB
  • No limit, use as needed. However, use reasonably. Unreasonable usage can result in account blocking by WhatsApp.
  • For WhatsApp verified can be used immediately if FBM is already verified. But if not yet verified it will take about 14-21 working days
  • Yes. Maxchat API is Official from Whatsapp.
  • All policies regarding name masking & blue tick are decided by WhatsApp/Meta. Maxchat will always provide mentoring services throughout the verified status obtaining process.
  • Yes, can use Endpoint API & Webhook
  • Maxchat Omnichannel integrates with Whatsapp, Telegram, Messenger, Instagram, Twitter.
  • Yes, Maxchat is ISO 27001 certified for customer data security and privacy, strengthened with NDA agreement.
  • Not all businesses can use WhatsApp Business API. There are some industries that do not qualify for Official WhatsApp Business, some examples are (Gambling, Alcohol & Drugs). You can check if your business qualifies or not by click here
  • There are several things you need to prepare for the WhatsApp Business API registration process, namely:
    1. Facebook Business Manager account
    2. Business Legal Documents such as SIUP, TDP, NIB, etc. (not required if FBM is already verified)
    3. Phone number and business name.
    4. Website, email, and other business information.
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Tentang Maxchat

PT Maxchat Inovasi Indonesia merupakan official partner meta untuk penyedia layanan WhatsApp API official dan Omnichannel.

Maxchat.id merupakan Independent Software Vendors (ISVs) untuk penyedia layanan WhatsApp API di Indonesia.

PT. Maxchat Inovasi Indonesia

http://maxchat.id

Hubungi kami

location
Jakarta
SCBD Jakarta Indonesia Stock Exchange, Tower 2, 17th Floor
Jl. Jendral Sudirman Kav. 52-53, Jakarta 12190, Indonesia
location
Malang
Kota Malang Jawa Timur 65141
Jl. Candi Sawentar E 209 Mojolangu Kec. Lowokwaru
emailbusiness@maxchat.id
phone0812-3451-1449

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