Structured Service Solution
More Organized Message Management, Faster Response.
Secure & Verified
Every message is automatically converted into a ticket, complete with ID, incoming time, source channel and interaction history. You can monitor ticket status from 'new' to 'completed' without confusion.
User Convenience
No need to worry about chats getting lost in long queues or missed because agents are offline. MaxChat captures all messages from various channels, then manages them systematically.
Automatic & Integrated
Tickets can be prioritized (urgent, normal, low), assigned to specific agents, even commented internally. Team collaboration becomes neater and more efficient, without clashes or duplicate work.
Increase Customer Satisfaction with Integrated Ticketing System
All Tickets Managed. All Customers Served.
- With MaxChat's ticketing system, you can manage customer requests from various channels like WhatsApp, Instagram, Email, to Telegram—all integrated into one dashboard.
- ✅ Automated ticket creation from chats
- ✅ Ticket assignment to agents based on skills/shifts
- ✅ Real-time notifications for new & updated tickets
- ✅ Ticket prioritization based on SLA or urgency
Monitor Ticket Status in One View
- Real-time visualization of ticket flow: from incoming to resolved, complete with assigned agents and progress tracking.
Manage Customer Tickets Easily and Structured
Automatic Tickets from All Channels
All incoming messages from WhatsApp, Telegram, Instagram, Email, to Live Chat are directly converted into actionable tickets.
Ticket Filtering & Categories
Tickets can be categorized manually or automatically based on need types (complaints, info requests, refund requests, etc).
Automatic Ticket Distribution to Agents
Tickets are allocated automatically to relevant agents, based on working hours, keywords, or specified departments.
Tentang Maxchat
PT Maxchat Inovasi Indonesia merupakan official partner meta untuk penyedia layanan WhatsApp API official dan Omnichannel.
Maxchat.id merupakan Independent Software Vendors (ISVs) untuk penyedia layanan WhatsApp API di Indonesia.
PT. Maxchat Inovasi Indonesia
http://maxchat.idHubungi kami
Jakarta
SCBD Jakarta Indonesia Stock Exchange, Tower 2, 17th Floor
Jl. Jendral Sudirman Kav. 52-53, Jakarta 12190, Indonesia
SCBD Jakarta Indonesia Stock Exchange, Tower 2, 17th Floor
Jl. Jendral Sudirman Kav. 52-53, Jakarta 12190, Indonesia
Malang
Kota Malang Jawa Timur 65141
Jl. Candi Sawentar E 209 Mojolangu Kec. Lowokwaru
Kota Malang Jawa Timur 65141
Jl. Candi Sawentar E 209 Mojolangu Kec. Lowokwaru
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