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Healthcare

Faster & Smarter Patient Services with MaxChat AI.

MaxChat supports healthcare institutions in providing informative, real-time, and automated chat-based services—directly from WhatsApp, Telegram, to your website.

Case Study Journey

  • Medical service information and doctor schedules
  • Inpatient room availability checks
  • New patient registration
  • Health screening preparation notifications
  • Insurance verification updates
  • Administrative service requests (ID cards, family cards, driver's licenses)
  • Public facility issue reports (traffic lights out, damaged roads)
  • BPJS health service registrations
  • Appointment scheduling for direct services
  • Agency satisfaction surveys
  • Regional policy voting
  • Anonymous corruption reports
  • Service satisfaction surveys
  • Complaint resolution updates
WHY CHOOSE US

Why Maxchat

why nyak

Demo

Faster Patient Services Without Repeated Calls

Patients often call to ask about doctor schedules, medicine stock, or examination procedures—front desk staff overwhelmed. With MaxChat, common questions are answered automatically 24/7 via WhatsApp.

  • Response <10 seconds
  • Drastically reduced front desk administrative burden
  • Patients feel served quickly and neatly

Automatic Reminders for Schedules, Medicine, and Follow-Ups

Many patients forget control schedules, medicine pickups, or need follow-up reminders. MaxChat can send automatic reminders—for immunizations, vaccinations, lab results, or pharmacy pickups.

  • Reminders 1 day, 2 days before (D-Day) can be set automatically
  • Reduces no-shows by up to 70%
  • Suitable for outpatient services, elderly care, to BPJS programs

Healthcare Service Integration Without Additional Apps

Patients don't need to download new apps—just use WhatsApp. MaxChat can integrate with hospital information systems (HIS), online pharmacies, or booking visit forms.

  • Registration, schedule inquiries, to queues via chat
  • Only 5–10% of patient questions remain
  • Suitable for hospitals, small clinics, even community-based healthcare

Download Kit – Healthcare Sector

Enhance Healthcare Services Through Chat — Start Here

Get a special package containing practical guides, patient education materials, chatbot scripts, and examples of Maxchat implementation in the medical sector.

Exclusively for Maxchat users and potential users.

Download Kit

Download Maxchat Healthcare Kit

PDF Format (PDF, PPT, JPG, XLSX) | Size: ±4MB

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Success Stories

Jakarta Heart Hospital

Jakarta Heart Hospital

Patient check-up reminder system

Automatic WhatsApp reminders help patients remember their check-up schedule, so fewer appointments are missed.


-80% time

Document requests processed much faster

&lt;10 seconds

Instant responses for public inquiries

-60% workload

Significant reduction in manual tasks

Gambiran Regional Hospital, Kediri City

Gambiran Regional Hospital, Kediri City

Doctor schedule info bot & patient follow-up reminder

The Gambiran Hospital chatbot helps patients easily access doctor schedules and automatically reminds them of control visits — quickly and queue-free.


-70% time

Faster access to doctor information

24/7 active

Patients can check schedules anytime

+90% satisfaction

Automatic reminders help patients stay on time

Maximize your business opportunities with Maxchat

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Our Services Have Been Trusted By Various Healthcare Industries


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About Maxchat

PT Maxchat Inovasi Indonesia is Meta’s official partner for providing official WhatsApp API and omnichannel services.

Maxchat.id is an Independent Software Vendor (ISV) for WhatsApp API services in Indonesia.

PT. Maxchat Inovasi Indonesia

Contact Us

Jakarta

Indonesia Stock Exchange Tower 1, Level 3, Unit 304

Jl. Jend. Sudirman Kav. 52-53

Jakarta Selatan 12190

Malang

Kota Malang Jawa Timur 65141

Jl. Candi Sawentar E 209 Mojolangu Kec. Lowokwaru

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© PT Maxchat Inovasi Indonesia (2026)