Maxchat | CSAT

CSAT

Measure Customer Satisfaction Improve Service Quality.

With Maxchat's CSAT feature, you can instantly know how customers feel after each interaction.

Integrated CSAT Solution

Know How Customers Feel. Make Improvements Faster.

Automatic Feedback After Ticket Closure

Send automatic satisfaction surveys after tickets are closed, no manual input needed.

Enhance Customer Satisfaction

Monitor and Optimize Service with Real Satisfaction Data

All Feedback Visible. All Actions More Precise.

View average CSAT scores, agent trends, and feedback distribution directly on the dashboard.
Identify interactions with low CSAT scores and follow up faster.

Measure Customer Satisfaction, Follow Up Quickly

Get direct feedback after service completion
CSAT system automatically sends surveys to customers after interaction, giving you accurate picture of their satisfaction.
Monitor satisfaction scores in one view
See overall CSAT score trends and per conversation directly from dashboard. Ideal for data-based decision making.

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