Transparent and Integrated Public Services through Whatsapp API.

- Consultation services for NPWP, PPN, PPh, PKP, etc.

- Appointment scheduling service.

- Validation of taxpayer identification numbers (NPWP).

- Blasting reminders for annual tax returns (SPT) and other information.

- Online services for transfer/non-effective/SKB/tax class changes.

- Reporting Channel for violations of the code of ethics.

- Public Service & Complaints Channel

- Automatic response to public inquiries

- Information Services Related to Leading Micro, Small, and Medium Enterprises (UMKM)

- Dukcapil Helpdesk Chatbot

- Public Awareness Campaigns

- Public policy satisfaction survey

- Reporting Channel for violations within the ministry

- Public service complaints center

- FAQ chatbot to answer public questions

- OTP delivery connected to internal applications

- Ministry information service for the public

- Complaint channel for Misinformation

- Chatbot FAQ to answer service-related questions

- Information center for service programs

- General service information on product details

- Consultation regarding service programs