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Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
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Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
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Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
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Finance

Smarter & Real-Time Financial Services Through Chat.

MaxChat helps banks, fintech, and financial institutions build secure, fast, and automated customer experiences through customers' favorite chat channels.

Case Study Journey

Offer bonus points for purchases when customers register new credit cards.
Notify customers about interest rate reductions to boost new loan applications.

Create personalized offers to increase partner program sales.
Make it easier for customers to update their account information.

Help customers manage finances with account notifications and simple transaction options.
Verify recent transactions and reduce false fraud transaction indicators.

Automated & 24/7 Customer Service⌵

Customers often ask about balances, installments, payment schedules, or credit application statuses. With Maxchat, all common questions can be answered automatically 24/7 via WhatsApp, without waiting for manual CS.

🔄 Automatic responses for basic questions: interest, ceilings, tenors
⏱️ Customers get a reply straight away, any time
📉 Lighter customer service load on repeat questions

Automatic Payment & Bill Reminders⌵

Faster and More Flexible Credit Application Processes⌵

Download Kit – Finance Sector

Automate Financial Services Via Chat

Download an exclusive kit containing financial service digitalization guides, customer conversation templates, and ready-to-use presentation materials. Exclusively for Maxchat customers and parties interested in adopting digital solutions in the financial sector.

Download Maxchat Finance Kit

PDF Format (PDF, PPT, JPG, XLSX) | Size: ±4MB

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