Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
Industry
Healthcare
Clinic

Pharmacy

Healthcare Facilities
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Public Services

Warnings & Announcements

Contact Center
Finance
Financial

Banking

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Investment
Property
Property

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Developers and Contractors
Education
Formal Education

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Courses
Retail
Store

Showroom

Professional Service
Agency
IT Agency

Marketing & Creative Agency

Wedding Organizer

Event Organizer
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Hotel

Restaurant

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Spa & Salon

Rental & Coach
Utilities
Utilities

Public Services
Legal & Consultant
Notary & Lawyers

Business Consultation
Food & Beverage
Table Reservations & Orders

Menu & Special Package Promotions

Customer Service
NGO
Donor & Volunteer Registration

Fundraising & Campaign Promotions
Pricing
Partner
Resources
Blog
Download Freebies
Help & Support Center
Tutorial & Manual
Documentation
Media & Press Kit
Contact

Food & Beverage

Enhance Customer Service in Your Restaurant in Seconds.

With Maxchat, you can answer menu inquiries, process reservations, and handle customer complaints in real-time on WhatsApp, without leaving the cashier’s desk.

Food & Beverage Sector Case Journey

Automatic table or room reservations
Availability notifications & booking confirmations
Booking reminders + menu/spa/extra service recommendations

Monthly donation reminders
Updates on transparency reports for fund usage
WhatsApp blast for emergency donation campaigns (disaster, humanitarian)

Volunteer registration via WhatsApp
Updates on field activity schedules for volunteers
Volunteer group communication based on region/program

Automated Ordering & Table Reservations⌵

Make it easier for customers to order food/drinks or reserve a table directly via WhatsApp without long waiting times.

📈 Shorter customer wait times
🍽️ More table reservations come in through WhatsApp

Faster Feedback & Customer Support⌵

Loyalty Program & Repeat Visit Reminders⌵

Service Proposal – F&B Sector

Take Your Culinary Business to the Next Level with Maxchat

Download the exclusive kit for F&B business owners and discover how to optimize customer service, increase repeat orders, and speed up ordering through WhatsApp.

Download Maxchat F&B Kit

PDF Format (PDF, PPT, JPG, XLSX) | Size: ±4MB

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