Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
Industry
Healthcare
Clinic

Pharmacy

Healthcare Facilities
Government
Bureaucracy

Public Services

Warnings & Announcements

Contact Center
Finance
Financial

Banking

Insurance

Investment
Property
Property

Real Estate

Interior Design

Developers and Contractors
Education
Formal Education

Non-Formal Education

Courses
Retail
Store

Showroom

Professional Service
Agency
IT Agency

Marketing & Creative Agency

Wedding Organizer

Event Organizer
Travel
Hotel

Restaurant

Cafe

Spa & Salon

Rental & Coach
Utilities
Utilities

Public Services
Legal & Consultant
Notary & Lawyers

Business Consultation
Food & Beverage
Table Reservations & Orders

Menu & Special Package Promotions

Customer Service
NGO
Donor & Volunteer Registration

Fundraising & Campaign Promotions
Pricing
Partner
Resources
Blog
Download Freebies
Help & Support Center
Tutorial & Manual
Documentation
Media & Press Kit
Contact

24/7 Online Agent Management

24/7 Active Chat Service, No Dropped Conversations.

Auto‑Handover Agent ensures chats are automatically routed to an online agent when your colleague is offline, your customers stay served, your reputation stays protected.

24/7 No Downtime, No Compromise

Improve customer satisfaction with the automatic agent handover feature. When one agent goes offline, the conversation is immediately transferred to the next available agent, keeping communication flowing smoothly without interruption.

Verified Messenger Account

One dashboard for all channels

Send bulk messages with verified templates

Kenapa Menggunakan Fitur Agent 24/7 Maxchat?

Verified Messenger Account

One dashboard for all channels

Send bulk messages with verified templates

Keep Service Active 24/7 with Automatic Agent Handover

Automatic Handover
Chats are instantly forwarded to another agent when the primary agent is offline.
24/7 Active Service
Use ready-made templates to answer common questions quickly, consistently, and efficiently.
Multi-Agent Support
An available agent can immediately take over the conversation in real time.
Minimize Service Disruptions
No dropped conversations due to technical issues or business hours.