Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
Industry
Healthcare
Clinic

Pharmacy

Healthcare Facilities
Government
Bureaucracy

Public Services

Warnings & Announcements

Contact Center
Finance
Financial

Banking

Insurance

Investment
Property
Property

Real Estate

Interior Design

Developers and Contractors
Education
Formal Education

Non-Formal Education

Courses
Retail
Store

Showroom

Professional Service
Agency
IT Agency

Marketing & Creative Agency

Wedding Organizer

Event Organizer
Travel
Hotel

Restaurant

Cafe

Spa & Salon

Rental & Coach
Utilities
Utilities

Public Services
Legal & Consultant
Notary & Lawyers

Business Consultation
Food & Beverage
Table Reservations & Orders

Menu & Special Package Promotions

Customer Service
NGO
Donor & Volunteer Registration

Fundraising & Campaign Promotions
Pricing
Partner
Resources
Blog
Download Freebies
Help & Support Center
Tutorial & Manual
Documentation
Media & Press Kit
Contact

Chatbot

Introduce Virtual Assistants Automated in Business Conversations

Instant answers with relevant replies and handle thousands of message volumes without obstacles.

Simplify Customer Service and Accelerate Growth with AI Technology

Smart and flexible solutions for conversation automation tailored to your business needs.

Custom AI Agent According to Needs

Build AI agents designed for customer service, data analysis or other purposes. Set the tone, responses and behavior according to preferences. Test its performance before actual use.

<primary>Custom AI Agent</primary> According to Needs

Omnichannel Integration

Can be integrated and used on WhatsApp, Instagram, Facebook Messenger, Web Chat and others.

Trained from Your Business Data

Our chatbot can learn directly from files you upload.

Custom AI Agent According to Needs

Quick response without pause for your customers, whenever they contact you.

How AI Chatbot MaxChat Works

Understand the intelligent flow behind MaxChat chatbot that's ready to serve anytime, anywhere.

Upload your business data

Personalize and integrate chatbot

Chatbot ready to serve customers

Monitor performance via dashboard

Smart Service, Automatic Chatbot

Instant Response for All Questions
AI Chatbot responds to customer questions directly without queuing. Customers don't need to wait for human agents to answer common or repeated questions.
Consistent in Every Conversation
No difference in service quality between shifts or agents. AI ensures every answer remains accurate, polite, and according to your brand standards.

Case Studies

Gambiran Regional Hospital, Kediri

Doctor schedule info bot & patient follow-up reminders

The Gambiran Hospital chatbot helps patients access doctor schedules and receive automatic reminders for follow-up appointments without waiting in line.