Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
Industry
Healthcare
Clinic

Pharmacy

Healthcare Facilities
Government
Bureaucracy

Public Services

Warnings & Announcements

Contact Center
Finance
Financial

Banking

Insurance

Investment
Property
Property

Real Estate

Interior Design

Developers and Contractors
Education
Formal Education

Non-Formal Education

Courses
Retail
Store

Showroom

Professional Service
Agency
IT Agency

Marketing & Creative Agency

Wedding Organizer

Event Organizer
Travel
Hotel

Restaurant

Cafe

Spa & Salon

Rental & Coach
Utilities
Utilities

Public Services
Legal & Consultant
Notary & Lawyers

Business Consultation
Food & Beverage
Table Reservations & Orders

Menu & Special Package Promotions

Customer Service
NGO
Donor & Volunteer Registration

Fundraising & Campaign Promotions
Pricing
Partner
Resources
Blog
Download Freebies
Help & Support Center
Tutorial & Manual
Documentation
Media & Press Kit
Contact

Official WhatsApp API for Your Customer Service and Engagement

Manage business messaging efficiently with process automation and AI for the best customer experience.

We have been trusted by 1000+ industries & institutions

Maxchat Features

Omnichannel

Interact with prospects from various messaging applications and other communication platforms, whether website, ads, or public reviews.
No more hassle switching between messaging apps. All customer messages from various touchpoints are managed in one platform.
Respond instantly with AI-powered chatbots and responders.

Explore Feature

Report

Get comprehensive reports/complete picture about each customer, from purchase history, offers, to last interaction.
Monitor team performance in real-time such as conversation responses, and completion time trends, and much more.

Explore Feature

Multiple Agent

Automatically route and distribute customer messages to the right agents.
Group agents based on department categories, manage customer contact access based on handling type and agent role.
Collaborate customer conversation sessions through task delegation based on department and agent specialization.

Explore Feature

CSAT

Measure customer satisfaction with post-service surveys
Get business insights from feedback about your service quality
Automatically send according to handling status (ticketing)

Explore Feature

Ticketing

Monitor customer conversations with agent team.
See status and handling time.

Explore Feature

Chatbot

Bring virtual assistants automatically into your business conversations
Operates 24/7 non stop
Instant answers with relevant replies.
Handle thousands of message volumes without obstacles.

Explore Feature

Maxchat AI

Generate contextual answers from product and service data sources
More natural and human-like automatic replies
Customize AI speaking style according to your branding and persona with multilingual support
Knowledge base that will continue to develop and learn from conversations

Explore Feature

Broadcast

Reach thousands of customers with one click.
Group customer contacts based on segments.

Explore Feature

OTP (One-Time-Password)

Send one-time authentication codes to customers automatically.
Add extra security layer for customer register and login process.

Explore Feature

Integrate with Your Favorite Applications and Platforms

Prove the reliability and excellent service from Maxchat

Enhanced Security

ISO 27001 Certified Security, SSL Encryption, 2FA, Comprehensive Cloud Security and SSO.

24/7 Support

24/7 support that is always active with non-stop network monitoring and expert service.

Large database

High volume usage capacity without worrying about system slowdown.

Business Needs Flexibility

Highly flexible customization capabilities for your special business needs.

Why choose Maxchat as your omnichannel messaging platform?

Data Security & ISO

Implementing end-to-end encryption security best practices, ISO standards in all services. Can be strengthened with dedicated server / on premise services, or legally with NDA.

Dedicated Support

Supported with dedicated account manager, and reliable and responsive support team directly through WhatsApp popup, and call center, to solve technical and non-technical problems.

Competitive Pricing

Best offers to support business continuity, with relatively competitive packages and prices, without compromising service quality.

Easy Subscription

Available on business marketplace platforms, such as E-catalog and MBIZ Market. With flexible payment methods and subscription periods.

Flexible Platform

Application platform is designed to meet user needs specifically, with add-ons system, integration with existing systems, or full custom.

High Performance

Platform architecture is designed from the start to handle high load, and can be upgraded by upgrading infrastructure.

Real Results from Maxchat Users Across Various Industries

12x

More conversations are managed with the Omnichannel feature

-45%

Faster response times with the AI Assistant

+70%

Improved operational efficiency thanks to automated reports

BPJS Ketenagakerjaan

Reduce in-person wait times and speed up the BPJS patient registration process.

Direktorat Jenderal Pajak

Improving tax compliance with reporting deadlines.

BPJS Ketenagakerjaan

Reduce in-person wait times and speed up the BPJS patient registration process.

Universitas Brawijaya

Improved operational efficiency thanks to automated reports

FAQ

Yes, all types of files can be sent. We recommend maximum file size of 1 MB
No limit, use as needed. However, use reasonably. Unreasonable usage can result in account blocking by WhatsApp.
For WhatsApp verified can be used immediately if FBM is already verified. But if not yet verified it will take about 14-21 working days
Yes. Maxchat API is Official from Whatsapp.
All policies regarding name masking & blue tick are decided by WhatsApp/Meta. Maxchat will always provide mentoring services throughout the verified status obtaining process.
Yes, can use Endpoint API & Webhook
Maxchat Omnichannel integrates with Whatsapp, Telegram, Messenger, Instagram, Twitter.
Yes, Maxchat is ISO 27001 certified for customer data security and privacy, strengthened with NDA agreement.
Not all businesses can use WhatsApp Business API. There are some industries that do not qualify for Official WhatsApp Business, some examples are (Gambling, Alcohol & Drugs). You can check if your business qualifies or not by click here
There are several things you need to prepare for the WhatsApp Business API registration process, namely:
1. Facebook Business Manager account
2. Business Legal Documents such as SIUP, TDP, NIB, etc. (not required if FBM is already verified)
3. Phone number and business name.
4. Website, email, and other business information.