Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
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NGO
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Help & Support Center
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Media & Press Kit
Contact

Government

Public Services Transformation with Smart AI Chat.

Maxchat helps government agencies provide fast, responsive, and transparent services through efficient automated conversations.

Public Sector Case Journey

Public service announcements (social assistance, government subsidies, policy updates)
Emergency information (floods, earthquakes)
Infrastructure maintenance notices (roads, bridges, public transportation)
Utility service status notifications (water, electricity)

Administrative service applications (ID cards, family cards, driver's licenses)
Public facility issue reporting (traffic lights out, damaged roads)
BPJS health service registration
In-person service appointment scheduling

Agency satisfaction surveys
Regional policy voting
Anonymous corruption reporting
Service satisfaction surveys
Complaint resolution updates

WHY CHOOSE US

Why Maxchat

why maxchat nyak

Demo

Faster and More Responsive Public Services

Citizens need quick information but have limited staff? MaxChat automatically answers common questions like service schedules, document procedures, to official announcements, without waiting for manual replies.

Active 24/7
Reduced staff workload
Standard & neat responses

Secure & Targeted Information Distribution

Governments often struggle to evenly distribute important info. With Maxchat, you can send announcements, program socialization, or activity invitations directly to citizens via WhatsApp with regional segmentation or community categories.

Secure and massive broadcasts
Track who receives them
Minimizes miscommunication

Service Modernization Without Changing Existing Systems

No need to create new apps or complicated training. Maxchat can be used directly on platforms citizens already use (WA, Telegram, Web Chat) and integrated with internal systems.

Quick & lightweight implementation
Usable by villages, agencies, to ministries
Supports ID number, employee number, or document number-based services

Service Proposal – Government Sector

Bring Public Service Offerings into the Digital Era with Maxchat's Exclusive Kit

Strategic guide, educational materials, and ready-to-use chatbot scripts to accelerate public service digitalization via WhatsApp, Telegram, and Web Chat. Exclusively for Maxchat users and potential users.

Download Maxchat Government Kit

PDF Format (PDF, PPT, JPG, XLSX) | Size: ±5MB

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Success Stories

MPR Secretariat General

Internal Notification

The Internal Notification Service for the MPR Secretariat General is designed to quickly and efficiently deliver important information to all internal staff through an integrated system. This service helps ensure that every policy, agenda, or important announcement is received on time without communication barriers.