Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
Industry
Healthcare
Clinic

Pharmacy

Healthcare Facilities
Government
Bureaucracy

Public Services

Warnings & Announcements

Contact Center
Finance
Financial

Banking

Insurance

Investment
Property
Property

Real Estate

Interior Design

Developers and Contractors
Education
Formal Education

Non-Formal Education

Courses
Retail
Store

Showroom

Professional Service
Agency
IT Agency

Marketing & Creative Agency

Wedding Organizer

Event Organizer
Travel
Hotel

Restaurant

Cafe

Spa & Salon

Rental & Coach
Utilities
Utilities

Public Services
Legal & Consultant
Notary & Lawyers

Business Consultation
Food & Beverage
Table Reservations & Orders

Menu & Special Package Promotions

Customer Service
NGO
Donor & Volunteer Registration

Fundraising & Campaign Promotions
Pricing
Partner
Resources
Blog
Download Freebies
Help & Support Center
Tutorial & Manual
Documentation
Media & Press Kit
Contact

CSAT

Measure Customer Satisfaction Improve Service Quality.

With Maxchat's CSAT feature, you can instantly know how customers feel after each interaction.

Integrated CSAT Solution

Know How Customers Feel. Make Improvements Faster.

Automatic Feedback After Ticket Closure

Send automatic satisfaction surveys after tickets are closed, no manual input needed.

Enhance Customer Satisfaction

Monitor and Optimize Service with Real Satisfaction Data

All Feedback Visible. All Actions More Precise.

View average CSAT scores, agent trends, and feedback distribution directly on the dashboard.
Identify interactions with low CSAT scores and follow up faster.

Measure Customer Satisfaction, Follow Up Quickly

Get direct feedback after service completion
CSAT system automatically sends surveys to customers after interaction, giving you accurate picture of their satisfaction.
Monitor satisfaction scores in one view
See overall CSAT score trends and per conversation directly from dashboard. Ideal for data-based decision making.