Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
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Contact

Travel

Serve Travelers Faster, More Personal, Through WhatsApp

From hotel reservations to flight ticket updates, Maxchat helps tourism industry players provide instant and comfortable communication for customers, automated, efficient, and ready anytime.

Travel Sector Case Journey

Local and international travel package recommendations
Flight, train, and hotel room availability information
Customized travel planning (itinerary) assistance
Booking confirmations with digital tickets

Pre-departure travel guides
Flight check-in and boarding notifications
Local activity recommendations (sightseeing, culinary)
Real-time travel notifications (delays, weather updates)
Customer service during travel for urgent needs

Review & testimonial requests
Promotions for next vacation packages
Tourist loyalty programs (reward points)

24/7 Quick Responses for Guests & Travelers⌵

Customers want immediate answers, especially during reservations, schedule changes, or while traveling.

🤖 Maxchat chatbot ready to serve anytime without operational hour limits
📞 No more phone queues or overwhelmed CS
⏱️ Guest questions answered from the very first message

Automated Reservations & Important Notifications⌵

Enhance Customer Satisfaction Without Adding Staff⌵

Download Kit – Travel Sector

Create Fast and Comfortable Guest Experiences via WhatsApp

Get an exclusive kit containing guides, conversation templates, and visual materials to improve customer service in hotels, airlines, travel agencies, and tourism providers. Specially designed for Maxchat customers and users interested in implementing modern communication solutions.

Download Maxchat Travel Kit

PDF Format (PDF, PPT, JPG, XLSX) | Size: ±4MB

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