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Integrated solutions for your customer relationships, sales, and business mass communication

item iconOmnichannel
item iconWhatsApp API Only
item iconSystem Custom

Pro

Rp. 850.000 per month

Service suitable for small businesses who want their WhatsApp to be verified.

Unlimited users (subject to fair-use policy)
WhatsApp Business Benefits
Masking Name*
Verified WhatsApp Badge*
Unlimited Monthly Active Users (subject to fair-use policy)
Multi Agent
5 Agents
Auto Agent Assignment
Unlimited Chat Backup (subject to fair-use policy)
Quick Reply
Broadcast
Send Text, File & Multimedia Messages
Broadcast Scheduling
Detailed Broadcast Reports
Download Broadcast Results
Broadcast by Group / File Upload
Self-Assign Broadcasted Contacts
Chatbot
Customizable Greeting
Intent-Based Responder
Interactive Buttons
Ticketing
Auto Ticket Creation
Ticket Resolution by Agent
Detailed Ticket Reports
Channel Configuration
WhatsApp
Contact Database Management
Auto-Save Customer Contacts
Personalized Contact Profiles
Contact Labeling & Grouping by Category
Import & Export Contacts
Specific Agent Assignment
Report Management
Agent Performance Report
Message Usage Report
Active Customer Report
Activity Log
Integration
REST API Support
1 Webhook
After-Sales Support
1x Free Online Training
Customer Support 8/5++
Training Module & Documentation
WhatsApp Group Support

Business

Rp. 2.500.000 per month

Service suitable for medium level businesses with quite a lot of broadcast needs.

Unlimited users (subject to fair-use policy)
WhatsApp Business Benefits
Masking Name*
Verified WhatsApp Badge*
Free Balance Top-Up
Unlimited Monthly Active Users (subject to fair-use policy)
WhatsApp Form
Multi Agent
20 Agents
Agent Division & Supervisor
Auto Agent Assignment
Auto Distribution by Division
Unlimited Chat Backup (subject to fair-use policy)
Quick Reply
Broadcast
Send Text, File & Multimedia Messages
Broadcast Scheduling
Detailed Broadcast Reports
Download Broadcast Results
Broadcast by Group / File Upload
Self-Assign Broadcasted Contacts
Chatbot
Customizable Greeting
Intent-Based Responder
Interactive Buttons
Delegate to Agents & Divisions
Easy ChatGPT Integration
Ticketing
Auto Ticket Creation
Ticket Resolution by Agent
Detailed Ticket Reports
Channel Configuration
WhatsApp
Telegram
Facebook
Instagram
Contact Database Management
Auto-Save Customer Contacts
Personalized Contact Profiles
Contact Labeling & Grouping by Category
Import & Export Contacts
Specific Agent Assignment
Report Management
Agent Performance Report
Customer Satisfaction Report
Message Usage Report
Active Customer Report
Activity Log
Integration
REST API Support
5 Webhooks
After-Sales Support
1x Free Online Training
Customer Support 8/5++
Training Module & Documentation
WhatsApp Group Support

Enterprise

Contact Us! per month

Service for large-scale businesses with higher omnichannel capacity.

Unlimited users (subject to fair-use policy)
WhatsApp Business Benefits
Masking Name*
Verified WhatsApp Badge*
Free Balance Top-Up
Unlimited Monthly Active Users (subject to fair-use policy)
WhatsApp Form
Multi Agent
Customizable Number of Agents
Agent Division & Supervisor
Auto Agent Assignment
Distribution by Division
Unlimited Chat Backup (subject to fair-use policy)
Quick Reply
Broadcast
Send Text, File & Multimedia Messages
Broadcast Scheduling
Detailed Broadcast Reports
Download Broadcast Results
Broadcast by Group / File Upload
Self-Assign Broadcasted Contacts
Chatbot
Customizable Greeting
Intent-Based Responder
Interactive Buttons
Delegate to Agents & Divisions
Easy ChatGPT Integration
Customizable AI with Any LLM Engine
Ticketing
Auto Ticket Creation
Ticket Resolution by Agent
Detailed Ticket Reports
Auto Customer Feedback Request
Channel Configuration
Customizable Channels
Contact Database Management
Auto-Save Customer Contacts
Personalized Contact Profiles
Contact Labeling & Grouping by Category
Import & Export Contacts
Specific Agent Assignment
Report Management
Agent Performance Report
Customer Satisfaction Report
Message Usage Report
Active Customer Report
Activity Log
Integration
REST API Support
Customizable Webhooks
After-Sales Support
Customizable
24/7 Customer Support
Training Module & Documentation
WhatsApp Group Support

All Packages Include

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After Sales Support
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Free Online Training
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Webhook & REST API

Conversation Top UP

Inbound Message
Service Template
Rp 366 / Message

Service (customer service) reply messages sent by WhatsApp Official to Customer, after the Customer starts the conversation

Outbound Message
Utility Template
Rp 366 / Message

Utility (notification) messages sent by WhatsApp official to Customer

Authentication Template
Rp 430 / Message

Authentication (OTP) messages sent by WhatsApp Official to Customer

Marketing Template
Rp 601 / Message

Marketing messages sent by WhatsApp official to Customer

WhatsApp API Message Pricing

Maxchat charges WhatsApp API messages per message, by category: Marketing, Utility, and Authentication. We offer flexible pricing schemes with rates that compete directly in the market, subject to terms and conditions.
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About Maxchat

PT Maxchat Inovasi Indonesia is Meta’s official partner for providing official WhatsApp API and omnichannel services.

Maxchat.id is an Independent Software Vendor (ISV) for WhatsApp API services in Indonesia.

PT. Maxchat Inovasi Indonesia

Contact Us

Jakarta

Indonesia Stock Exchange Tower 1, Level 3, Unit 304

Jl. Jend. Sudirman Kav. 52-53

Jakarta Selatan 12190

Malang

Kota Malang Jawa Timur 65141

Jl. Candi Sawentar E 209 Mojolangu Kec. Lowokwaru

business@maxchat.id

0812-3451-1449

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Company

Resources

Tools

Omnichannel

© PT Maxchat Inovasi Indonesia (2026)