Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
Industry
Healthcare
Clinic

Pharmacy

Healthcare Facilities
Government
Bureaucracy

Public Services

Warnings & Announcements

Contact Center
Finance
Financial

Banking

Insurance

Investment
Property
Property

Real Estate

Interior Design

Developers and Contractors
Education
Formal Education

Non-Formal Education

Courses
Retail
Store

Showroom

Professional Service
Agency
IT Agency

Marketing & Creative Agency

Wedding Organizer

Event Organizer
Travel
Hotel

Restaurant

Cafe

Spa & Salon

Rental & Coach
Utilities
Utilities

Public Services
Legal & Consultant
Notary & Lawyers

Business Consultation
Food & Beverage
Table Reservations & Orders

Menu & Special Package Promotions

Customer Service
NGO
Donor & Volunteer Registration

Fundraising & Campaign Promotions
Pricing
Partner
Resources
Blog
Download Freebies
Help & Support Center
Tutorial & Manual
Documentation
Media & Press Kit
Contact

Integrated solutions for your customer relationships, sales, and business mass communication

Pro

Rp. 850.000 per month

Service suitable for small businesses who want their WhatsApp to be verified.

Unlimited users (subject to fair-use policy)

WhatsApp Business Benefits

Masking Name*

Verified WhatsApp Badge*

Unlimited Monthly Active Users (subject to fair-use policy)

Multi Agent

5 Agents

Auto Agent Assignment

Unlimited Chat Backup (subject to fair-use policy)

Quick Reply

Broadcast

Send Text, File & Multimedia Messages

Broadcast Scheduling

Detailed Broadcast Reports

Download Broadcast Results

Broadcast by Group / File Upload

Self-Assign Broadcasted Contacts

Chatbot

Customizable Greeting

Intent-Based Responder

Interactive Buttons

Ticketing

Auto Ticket Creation

Ticket Resolution by Agent

Detailed Ticket Reports

Channel Configuration

Contact Database Management

Auto-Save Customer Contacts

Personalized Contact Profiles

Contact Labeling & Grouping by Category

Import & Export Contacts

Specific Agent Assignment

Report Management

Agent Performance Report

Message Usage Report

Active Customer Report

Activity Log

Integration

REST API Support

1 Webhook

After-Sales Support

1x Free Online Training

Customer Support 8/5++

Training Module & Documentation

WhatsApp Group Support

Business

Rp. 2.500.000 per month

Service suitable for medium level businesses with quite a lot of broadcast needs.

Unlimited users (subject to fair-use policy)

WhatsApp Business Benefits

Masking Name*

Verified WhatsApp Badge*

Free Balance Top-Up

Unlimited Monthly Active Users (subject to fair-use policy)

WhatsApp Form

Multi Agent

20 Agents

Agent Division & Supervisor

Auto Agent Assignment

Auto Distribution by Division

Unlimited Chat Backup (subject to fair-use policy)

Quick Reply

Broadcast

Send Text, File & Multimedia Messages

Broadcast Scheduling

Detailed Broadcast Reports

Download Broadcast Results

Broadcast by Group / File Upload

Self-Assign Broadcasted Contacts

Chatbot

Customizable Greeting

Intent-Based Responder

Interactive Buttons

Delegate to Agents & Divisions

Easy ChatGPT Integration

Ticketing

Auto Ticket Creation

Ticket Resolution by Agent

Detailed Ticket Reports

Channel Configuration

Facebook

Instagram

Contact Database Management

Auto-Save Customer Contacts

Personalized Contact Profiles

Contact Labeling & Grouping by Category

Import & Export Contacts

Specific Agent Assignment

Report Management

Agent Performance Report

Customer Satisfaction Report

Message Usage Report

Active Customer Report

Activity Log

Integration

REST API Support

5 Webhooks

After-Sales Support

1x Free Online Training

Customer Support 8/5++

Training Module & Documentation

WhatsApp Group Support

Enterprise

Service for large-scale businesses with higher omnichannel capacity.

Unlimited users (subject to fair-use policy)

WhatsApp Business Benefits

Masking Name*

Verified WhatsApp Badge*

Free Balance Top-Up

Unlimited Monthly Active Users (subject to fair-use policy)

WhatsApp Form

Multi Agent

Customizable Number of Agents

Agent Division & Supervisor

Auto Agent Assignment

Distribution by Division

Unlimited Chat Backup (subject to fair-use policy)

Quick Reply

Broadcast

Send Text, File & Multimedia Messages

Broadcast Scheduling

Detailed Broadcast Reports

Download Broadcast Results

Broadcast by Group / File Upload

Self-Assign Broadcasted Contacts

Chatbot

Customizable Greeting

Intent-Based Responder

Interactive Buttons

Delegate to Agents & Divisions

Easy ChatGPT Integration

Customizable AI with Any LLM Engine

Ticketing

Auto Ticket Creation

Ticket Resolution by Agent

Detailed Ticket Reports

Auto Customer Feedback Request

Channel Configuration

Customizable Channels

Contact Database Management

Auto-Save Customer Contacts

Personalized Contact Profiles

Contact Labeling & Grouping by Category

Import & Export Contacts

Specific Agent Assignment

Report Management

Agent Performance Report

Customer Satisfaction Report

Message Usage Report

Active Customer Report

Activity Log

Integration

REST API Support

Customizable Webhooks

After-Sales Support

Customizable

24/7 Customer Support

Training Module & Documentation

WhatsApp Group Support

Omnichannel

WhatsApp API Only

System Custom

Pro

Rp. 850.000 per month

Service suitable for small businesses who want their WhatsApp to be verified.

Unlimited users (subject to fair-use policy)

WhatsApp Business Benefits

Masking Name*

Verified WhatsApp Badge*

Unlimited Monthly Active Users (subject to fair-use policy)

Multi Agent

5 Agents

Auto Agent Assignment

Unlimited Chat Backup (subject to fair-use policy)

Quick Reply

Broadcast

Send Text, File & Multimedia Messages

Broadcast Scheduling

Detailed Broadcast Reports

Download Broadcast Results

Broadcast by Group / File Upload

Self-Assign Broadcasted Contacts

Chatbot

Customizable Greeting

Intent-Based Responder

Interactive Buttons

Ticketing

Auto Ticket Creation

Ticket Resolution by Agent

Detailed Ticket Reports

Channel Configuration

Contact Database Management

Auto-Save Customer Contacts

Personalized Contact Profiles

Contact Labeling & Grouping by Category

Import & Export Contacts

Specific Agent Assignment

Report Management

Agent Performance Report

Message Usage Report

Active Customer Report

Activity Log

Integration

REST API Support

1 Webhook

After-Sales Support

1x Free Online Training

Customer Support 8/5++

Training Module & Documentation

WhatsApp Group Support

Business

Rp. 2.500.000 per month

Service suitable for medium level businesses with quite a lot of broadcast needs.

Unlimited users (subject to fair-use policy)

WhatsApp Business Benefits

Masking Name*

Verified WhatsApp Badge*

Free Balance Top-Up

Unlimited Monthly Active Users (subject to fair-use policy)

WhatsApp Form

Multi Agent

20 Agents

Agent Division & Supervisor

Auto Agent Assignment

Auto Distribution by Division

Unlimited Chat Backup (subject to fair-use policy)

Quick Reply

Broadcast

Send Text, File & Multimedia Messages

Broadcast Scheduling

Detailed Broadcast Reports

Download Broadcast Results

Broadcast by Group / File Upload

Self-Assign Broadcasted Contacts

Chatbot

Customizable Greeting

Intent-Based Responder

Interactive Buttons

Delegate to Agents & Divisions

Easy ChatGPT Integration

Ticketing

Auto Ticket Creation

Ticket Resolution by Agent

Detailed Ticket Reports

Channel Configuration

Facebook

Instagram

Contact Database Management

Auto-Save Customer Contacts

Personalized Contact Profiles

Contact Labeling & Grouping by Category

Import & Export Contacts

Specific Agent Assignment

Report Management

Agent Performance Report

Customer Satisfaction Report

Message Usage Report

Active Customer Report

Activity Log

Integration

REST API Support

5 Webhooks

After-Sales Support

1x Free Online Training

Customer Support 8/5++

Training Module & Documentation

WhatsApp Group Support

Enterprise

Service for large-scale businesses with higher omnichannel capacity.

Unlimited users (subject to fair-use policy)

WhatsApp Business Benefits

Masking Name*

Verified WhatsApp Badge*

Free Balance Top-Up

Unlimited Monthly Active Users (subject to fair-use policy)

WhatsApp Form

Multi Agent

Customizable Number of Agents

Agent Division & Supervisor

Auto Agent Assignment

Distribution by Division

Unlimited Chat Backup (subject to fair-use policy)

Quick Reply

Broadcast

Send Text, File & Multimedia Messages

Broadcast Scheduling

Detailed Broadcast Reports

Download Broadcast Results

Broadcast by Group / File Upload

Self-Assign Broadcasted Contacts

Chatbot

Customizable Greeting

Intent-Based Responder

Interactive Buttons

Delegate to Agents & Divisions

Easy ChatGPT Integration

Customizable AI with Any LLM Engine

Ticketing

Auto Ticket Creation

Ticket Resolution by Agent

Detailed Ticket Reports

Auto Customer Feedback Request

Channel Configuration

Customizable Channels

Contact Database Management

Auto-Save Customer Contacts

Personalized Contact Profiles

Contact Labeling & Grouping by Category

Import & Export Contacts

Specific Agent Assignment

Report Management

Agent Performance Report

Customer Satisfaction Report

Message Usage Report

Active Customer Report

Activity Log

Integration

REST API Support

Customizable Webhooks

After-Sales Support

Customizable

24/7 Customer Support

Training Module & Documentation

WhatsApp Group Support

All Packages Include

After Sales Support

Free Online Training

Webhook & REST API

Conversation Top UP

Inbound Message

Service Template

~~Rp274~~ Rp 0 / Message

First message initiated by Customer to WhatsApp Official, if there is conversation outside template (HSM) after that, then next messages are free within 24 hours

Outbound Message

Utility Template

Rp 365 / Message

Utility (notification) messages sent by WhatsApp official to Customer

Authentication Template

Rp 430 / Message

Authentication (OTP) messages sent by WhatsApp Official to Customer

Marketing Template

Rp 600 / Message

Marketing messages sent by WhatsApp official to Customer

*Minimum top-up balance of Rp 1,000,000 (one million rupiah)

*Prices follow Meta's regulations and may change at any time

*Prices shown are for Indonesian numbers +62

All Packages Include

After Sales Support

Free Online Training

Webhook & REST API

Conversation Top UP

Inbound Message

Service Template

~~Rp274~~ Rp 0 / Message

First message initiated by Customer to WhatsApp Official, if there is conversation outside template (HSM) after that, then next messages are free within 24 hours

Outbound Message

Utility Template

Rp 365 / Message

Utility (notification) messages sent by WhatsApp official to Customer

Authentication Template

Rp 430 / Message

Authentication (OTP) messages sent by WhatsApp Official to Customer

Marketing Template

Rp 600 / Message

Marketing messages sent by WhatsApp official to Customer

*Minimum top-up balance of Rp 1,000,000 (one million rupiah)

*Prices follow Meta's regulations and may change at any time

*Prices shown are for Indonesian numbers +62

WHATSAPP API COST ESTIMATION

Automatic WhatsApp Business API Pricing Calculation

WhatsApp Business API sets costs based on 24-hour conversation sessions between businesses and customers. These costs vary depending on conversation category. Use Maxchat calculator to estimate your total monthly expenses.

How to categorize template messages?

Promotion campaigns and marketing message distribution
Information about special discounts or promotions
Product launch notifications or event reminders

Country or Region

Conversation Type: marketingRp 0

0 Conversation Type marketing

Conversation Type: utilityRp 0

0 Conversation Type utility

Conversation Type: authenticationRp 0

0 Conversation Type authentication

Conversation Type: serviceRp 0

0 Conversation Type service

Total PriceRp 0

For deeper understanding of conversation categories and their impact on your costs, it is recommended to discuss with Maxchat's social commerce experts.