Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
Industry
Healthcare
Clinic

Pharmacy

Healthcare Facilities
Government
Bureaucracy

Public Services

Warnings & Announcements

Contact Center
Finance
Financial

Banking

Insurance

Investment
Property
Property

Real Estate

Interior Design

Developers and Contractors
Education
Formal Education

Non-Formal Education

Courses
Retail
Store

Showroom

Professional Service
Agency
IT Agency

Marketing & Creative Agency

Wedding Organizer

Event Organizer
Travel
Hotel

Restaurant

Cafe

Spa & Salon

Rental & Coach
Utilities
Utilities

Public Services
Legal & Consultant
Notary & Lawyers

Business Consultation
Food & Beverage
Table Reservations & Orders

Menu & Special Package Promotions

Customer Service
NGO
Donor & Volunteer Registration

Fundraising & Campaign Promotions
Pricing
Partner
Resources
Blog
Download Freebies
Help & Support Center
Tutorial & Manual
Documentation
Media & Press Kit
Contact

IT Service

One Chat Platform for Support, Onboarding, & Client Engagement

Maxchat is here as an integrated communication solution for IT companies and software vendors to build a responsive, fast, and automated customer experience.

IT Service Sector Case Journey

Automated product demo chatbot based on industry needs
Scheduling technical consultations via WhatsApp
Sending proposals or decks directly to the prospect's WhatsApp

Account activation or API integration guide
Onboarding support with a human agent via WhatsApp
Onboarding stage notifications (trial start, feature activated, billing activated)

Subscription renewal reminders
Notifications for bug fixes, maintenance, or downtime
Collecting feedback after new feature implementation
Educational campaigns such as webinars and exclusive training

Fast Response for Technical Support⌵

Technical issues can happen anytime. With Maxchat, customers receive quick responses without having to wait for the CS team to be online.

🤖 24/7 active chatbot
📉 Reduce ticket backlog
⏱️ Shorter average response time

Automated Onboarding and Product FAQ⌵

Follow-up Leads & Client Engagement on WhatsApp⌵

Service Proposal – ISV Sector

Digital Communication Strategy Guide for Technology Companies

Are you an IT service provider, software house, or digital application vendor? This exclusive deck will help you design a more effective, faster, and automated customer communication strategy.

Download Maxchat ISV Kit

PDF Format (PDF, PPT, JPG, XLSX) | Size: ±4MB

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