Feature
Omnichannel Messaging
Manage All Customer Messages from Various Channels in One Maxchat Platform.
Analytics & Reports
Monitor agent performance, activity history, and customer satisfaction levels through detailed reports.
Multiple Agent
Automate message distribution to the most suitable agents efficiently.
CSAT
Get business insights from customer feedback about your service quality.
Ticketing System
Problems are more structured, all customer tickets are resolved properly.
AI Chatbot
Send bulk messages to thousands of contacts in seconds.
Maxchat AI
Tickets handled neatly, customer problems no longer missed.
Message Broadcast
Easily send bulk messages to various channels
WhatsApp OTP
Special service package for OTP delivery, with per message scheme, no need for monthly subscription
System Integration
Seamlessly connect with internal or third-party tools
Lead Scoring
Automatically identify and prioritize the best prospects with AI support from Maxchat.
24/7 Online Agent Management
Deliver seamless customer support with Auto-Handover Agent. Chats are automatically routed to available agents for faster responses and exceptional service.
Industry
Healthcare
Clinic

Pharmacy

Healthcare Facilities
Government
Bureaucracy

Public Services

Warnings & Announcements

Contact Center
Finance
Financial

Banking

Insurance

Investment
Property
Property

Real Estate

Interior Design

Developers and Contractors
Education
Formal Education

Non-Formal Education

Courses
Retail
Store

Showroom

Professional Service
Agency
IT Agency

Marketing & Creative Agency

Wedding Organizer

Event Organizer
Travel
Hotel

Restaurant

Cafe

Spa & Salon

Rental & Coach
Utilities
Utilities

Public Services
Legal & Consultant
Notary & Lawyers

Business Consultation
Food & Beverage
Table Reservations & Orders

Menu & Special Package Promotions

Customer Service
NGO
Donor & Volunteer Registration

Fundraising & Campaign Promotions
Pricing
Partner
Resources
Blog
Download Freebies
Help & Support Center
Tutorial & Manual
Documentation
Media & Press Kit
Contact

Ticket System

All Issues Organized. All Tickets Handled.

Turn every incoming message into an actionable ticket. All in one fast, measurable, and collaborative system.

Structured Service Solution

More Organized Message Management, Faster Response.

Secure & Verified

Every message is automatically converted into a ticket, complete with ID, incoming time, source channel and interaction history. You can monitor ticket status from 'new' to 'completed' without confusion.

Automatically Becomes <primary>Trackable</primary> Tickets

User Convenience

No need to worry about chats getting lost in long queues or missed because agents are offline. MaxChat captures all messages from various channels, then manages them systematically.

Automatic & Integrated

Tickets can be prioritized (urgent, normal, low), assigned to specific agents, even commented internally. Team collaboration becomes neater and more efficient, without clashes or duplicate work.

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Increase Customer Satisfaction with Integrated Ticketing System

All Tickets Managed. All Customers Served.

With MaxChat's ticketing system, you can manage customer requests from various channels like WhatsApp, Instagram, Email, to Telegram, all integrated into one dashboard.
✅ Automated ticket creation from chats
✅ Ticket assignment to agents based on skills/shifts
✅ Real-time notifications for new & updated tickets
✅ Ticket prioritization based on SLA or urgency

Monitor Ticket Status in One View

Real-time visualization of ticket flow: from incoming to resolved, complete with assigned agents and progress tracking.

Manage Customer Tickets Easily and Structured

Automatic Tickets from All Channels
All incoming messages from WhatsApp, Telegram, Instagram, Email, to Live Chat are directly converted into actionable tickets.
Ticket Filtering & Categories
Tickets can be categorized manually or automatically based on need types (complaints, info requests, refund requests, etc).
Automatic Ticket Distribution to Agents
Tickets are allocated automatically to relevant agents, based on working hours, keywords, or specified departments.